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At Pacific Crest Branding, we strive to make the payment process as simple, secure, and transparent as possible. Whether you are ordering custom branded merchandise, packaging solutions, or design services, we offer a range of payment options to suit your business needs.

Accepted Payment Methods

We accept the following forms of payment for orders, deposits, and final balances:

1. Credit & Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Discover

All card payments are processed securely through our PCI‑compliant payment gateway. We do not store full cardholder data on our servers.

2. Bank Transfer (Wire Transfer / ACH)

For larger orders, custom projects, or international customers, we strongly recommend bank transfers due to lower transaction fees. You will receive our bank details (account name, IBAN, SWIFT/BIC, routing number) on your invoice.

  • Domestic transfers (within the [US/your country]): typically cleared within 1–2 business days.

  • International wire transfers: may take 3–5 business days. Please ensure that you cover any intermediary or beneficiary bank fees unless otherwise agreed.

3. PayPal

We accept payments via PayPal for added convenience and buyer protection. You can use your PayPal balance, bank account, or any credit/debit card linked to your PayPal account.

  • A small service fee may apply to PayPal transactions; this will be clearly stated on your invoice before payment.

4. Digital Wallets (Depending on region)

  • Apple Pay (on supported devices)

  • Google Pay

These options are available for select online checkout transactions through our website.

5. Checks (Limited circumstances)

We accept company checks or certified checks for large, pre‑approved orders. Payment by check must clear before production begins. Please contact our billing team for approval before sending any check payment.

Payment Terms & Schedules

Payment terms are outlined in your quote, invoice, or project agreement. Unless otherwise specified:

Order / Service Type Payment Schedule
Stock / non‑custom products (if offered) 100% upfront prior to shipment.
Custom branded products (printed merchandise, packaging, etc.) 50% deposit due upon order confirmation. Remaining 50% due before shipment (or net 15 days for approved business accounts).
Design & branding services 50% deposit to begin work. Balance due upon delivery of final proofs / files (before release of high‑resolution assets).
Large volume orders (> $5,000) Custom payment schedule: e.g., 30% deposit, 40% production milestone, 30% before shipping.

We reserve the right to adjust payment terms based on creditworthiness, order history, or project complexity.

Deposits & Retainers

  • Deposits are non‑refundable once production or custom design work has commenced, as they cover initial material sourcing, setup fees, and labor. This protects both parties and ensures commitment to the project timeline.

  • Retainers for ongoing branding or consulting services are billed monthly or quarterly as agreed in a separate service agreement.

Currencies

By default, all invoices and quotes are issued in US Dollars (USD) .

If you need to pay in another major currency (Euro, British Pound, Canadian Dollar, or Australian Dollar), please contact us before placing your order. We may be able to accommodate your request at the current exchange rate, plus any applicable conversion fees.

International customers are responsible for any currency conversion fees charged by their bank or payment provider.

Payment Security

Your financial security is important to us. We implement industry‑standard safeguards:

  • SSL Encryption – All payment pages are encrypted using 256‑bit SSL technology.

  • PCI DSS Compliance – Our payment processing partners are Level 1 PCI DSS compliant. We never store your full card details on our own servers.

  • Fraud Monitoring – We actively monitor transactions for suspicious activity. If an order triggers a fraud alert, we may contact you to verify details before proceeding.

Important: Never send credit card information via unencrypted email. Use our secure checkout or provide payment details over the phone only if you initiate the call to our verified number.

How to Make a Payment

Online (via our website)

  1. Complete your order or request a quote.

  2. You will receive an invoice or a secure payment link by email.

  3. Click the payment link, select your preferred method (card, PayPal, etc.), and follow the instructions.

By Bank Transfer

  1. Request an invoice with our bank details.

  2. Initiate a wire or ACH transfer through your banking platform.

  3. Use your invoice number as the payment reference to ensure proper allocation.

  4. Notify us at [finance@pacificcrestbranding.com] with the transfer confirmation (optional but recommended).

By Phone

For card payments over the phone (available for approved customers only), call our billing department at [Insert phone number] during business hours. We accept Visa, Mastercard, and Amex via phone.

By Check (Mail)

Mail your check payable to Pacific Crest Branding to:

Pacific Crest Branding
[Insert full mailing address]
Attention: Accounts Receivable

Please include your invoice number on the check. Allow 5–7 business days for mailing and clearing.

Late Payments & Failed Transactions

  • Late Payment: If payment is not received by the due date stated on your invoice, we may suspend work or delay shipment of finished products. A late fee of 1.5% per month (or the maximum allowed by law) may be applied to overdue balances.

  • Failed Payment: If a card or PayPal transaction is declined, you will receive an automatic notification. Please check your payment method details or contact your bank. We will attempt to retry the charge once after 48 hours; after that, the order may be cancelled if no alternative payment is arranged.